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What's new for Rapid Recovery

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Knowledge Base Articles

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4039582 - Recovery point fails to mount with The user name or password is incorrect

Error when mounting a recovery point in the Core UI. TevoMountReplay failed with error -2147023570 (0x8007052e - The user name or password is...

Revised: May 20, 2025
4038155 - Repository free space status incorrect after deleting recovery points

Removal of recovery points completed successfully but the free space on the repository is not reflecting the reclaimed space.

Revised: May 15, 2025
4368583 - Recommended Azure storage account settings for archive and Azure Repository

Recommended Azure storage account settings for archive and Azure Repository.

Revised: May 12, 2025
4371019 - License Portal troubleshooting guide

The Rapid Recovery Core will try to contact the License Portal on an hourly basis. If it fails to do so, it has up to 72 hours to communicate with...

Revised: May 12, 2025
4375802 - How to unmount a repository

In Rapid Recovery 6.9 the option to unmount a repository has been introduced. This saves time as is no longer needed to stop the core service in...

Revised: May 12, 2025
4044980 - Immutable storage support

Immutable storage or object is one that it can't be changed or modified after it has been created or until the retention period has passed. This...

Revised: May 12, 2025
4043202 - How to reopen an Azure Repository

Rapid Recovery Azure repositories does not have the ability to be open directly from the UI in versions 6.5 and 6.6

Revised: May 8, 2025
4035564 - Issue Adding an Protected Machine (Cclone or VM Ttemplate) to the Core

The following message displayed while adding an agent that was cloned or created from a VM template into protection from the Core: This...

Revised: May 2, 2025
4039954 - Public folder permissions are not restored for empty folders

When restoring an empty Public Folder using Mailbox Restore the folder permissions are not correctly restored.

Revised: May 2, 2025
4041702 - Hyper-V export failed to the location that contains apostrophe in the name of the path

Attempting to start a Hyper-V virtual export results in a WMI error: " Unknown WMI error: Invalid query > WMI query: select * from...

Revised: May 2, 2025
4044727 - CPU Usage Spikes Up To 100% Every Hour on Intel Xeon Bronze/Silver/Gold CPUs

CPU usage spikes to almost 100% for a few seconds once every hour on systems running the Rapid Recovery Agent. The issue is present on machines...

Revised: May 1, 2025
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